Our Money Back Guarantee
If you buy an Up Learn course and complete it, we guarantee you’ll get an A*/A or 8-8 (or higher) or we’ll give you your money back!
If you buy an Up Learn course and complete it, we guarantee you’ll get an A*/A or 8-8 (or higher) or we’ll give you your money back!
We offer a guarantee because Up Learn courses are of the highest quality and contain everything that students need to get top grades.
All you have to do is complete the course. A course is considered completed when a student gets to 90% or above across the full course, and maintains this up to the day of their exam.
Take your A Level or GCSE exam in the subject you studied. You need to sit an official exam board exam in which it is possible to get an A*/A or 8-8 (or higher) in the subject to be eligible for a refund.
Lots of students smash their exams. If you miss out on a A*/A or 8-8 the process is easy. Get in touch within 14 days and we’ll immediately refund you in full.
The school will provide you with an official copy of your results. Take good care of it, as we need this to process your refund.
Within 14 days of getting your results, send us a copy of your official results via chat or email. If you completed your course to 90% or higher, we'll refund you - no questions asked.
We’ll refund the entirety of your purchase and the money will be back in your account within 10 working days.
'I could see exactly where I was. If I was struggling, then I could go back over it at a later date. Every day I wanted to improve the streak and keep it going, I did not want to let the streak die!'
'I really struggled with electrochemistry, so I did pre-reading on Up Learn for those lessons. It really helped and I completely understood it.
'This website is the key to changing your A Levels.'
'Up Learn really helped me get my studying back on track.'
'Boosted my grades from around a D to an A in the course of a year.'
'Very useful, made up for poor teaching at school and I got an A*!!!'
'It is just amazing. Covers everything, and help is just a click away.'
'I can't think of anyone Up Learn wouldn't be useful for.'
'Their AI chat bot feature is brilliant for asking a quick question and helping you get in contact with someone that can help.'
'This website is very unique and impactful in a very short period of time.'
'It helps you remain focused and motivated to continue, and dominate.'
'It's so good you probably don't need school!'
'Up Learn is amazing, thank you for this platform.'
'10/10 and 100% key to your A Levels, allowing me to save so much time.'
'Absolutely stellar service. Would recommend to all.'
If you can’t find an answer to your question please get in touch.
If you complete Up Learn and don’t get an A*/A grade in your exam, you get your money back. All you have to do is send us a copy of your official exam-board-issued results document with your full name and grades via chat or email, and we’ll process your refund immediately – no questions asked.
If you complete Up Learn and get an 8-7 or below in AQA GCSE Combined Science (Trilogy, Higher Tier), you get your money back. All you have to do is send us a copy of your official exam-board-issued results document with your full name and grades via chat or email, and we’ll process your refund immediately — no questions asked.
Our research has found that the more time students spend on Up Learn, the more their grades improve. For some students, it makes sense to complete Up Learn courses – these students unlock the money back guarantee. Other students will use Up Learn to patch specific gaps in their knowledge, without needing to complete the course – these students do not aim to unlock the money back guarantee, but still go on to achieve A*/A or whatever their target grade is. This is similar to how students would use a tutor.
Absolutely! Whether you pay monthly or in one go, as long as you complete your course to 90%, we’ll refund everything you paid.
Our guarantee covers all payments towards sitting an official exam. That covers you if you take a GCSE early, sit an AS Level, or if you purchase during Year 10 or Year 12, and then renew the following year - everything gets refunded!
If you are doing a course such as AQA Psychology or AQA Physics (where Papers 1 and 2 are standardised, but you can choose which topics to answer on Paper 3), you may find that the Paper 3 topics that Up Learn covers do not match what you are covering in school. If you are doing optional content that is different to the content covered by Up Learn, our guarantee still applies to Paper 1 and Paper 2.
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